General – These booking conditions set out the basis upon which the accommodation reservations are accepted for clients (“You”, “Client”) by Rooms4Now LTD (“Us”, “We”, “Our”).
Acceptance of Terms and Conditions – You will be deemed to have confirmed your booking, and accepted these terms and conditions, either 12 hours after We send you your Booking Confirmation email or when You send confirmation that you have received the Booking Confirmation email or You make payment of all or part of the booking charge, whichever is the earliest.
Confirmation of Booking – All booking details are confirmed by Us via a Booking Confirmation email and are deemed to have been accepted by You and Your Party unless, within 14 hours of the sending of the Booking Confirmation email, You inform us by email that You wish to alter of cancel the booking arrangements.
Prices – All prices are quoted in UK Pounds Sterling and, unless otherwise specified, the prices quoted can exclude VAT at the prevailing UK rate. All prices are based on costs prevailing at the time of quotation and may be subject to change.
Price bands – The price band charged depends on the length of your stay. If your stay reduces in length resulting in your stay falling into a different price band you will be required to pay the difference in the two rates from the start of your stay.
Viewings – We can arrange any viewing under special circumstances and allow a viewing on any of our properties all viewing will be chargeable at £25 per viewing per property. Should you then book the property the amount charged for viewing will be deducted from the total booking price to be paid.
Quotations – Should you receive a quotation from us the following applies.
- Any quotation given is only valid for a maximum of 3 days.
- All quotations are given subject to the clients requirements at the point of contact.
- We reserve the right to re-quote and amend our offer based on up to date information presented by the client.
- All bookings made after a quotation is give are bound by all terms and conditions herein.
Payment Procedure – When a booking is made an Initial Payment of 30% is required to confirm the reservation. Where an Initial Payment has been made the Final Payment of 70% is due to be paid 7 days before arrival. If we do not receive full payment by this time, the booking may be cancelled and the Initial Payment forfeited. You may also be liable for the balance of the total rent and for any other costs involved in the attempt to re-let the accommodation.
Payment by Credit/Debit cards – Where Credit/Debit card details are held by Us the Final Payment, or any subsequent payment requests, made in line with these terms and conditions and notified to You, will automatically be debited from the card.
Methods of Payment – Payment must be made to us in UK Pounds Sterling and must be clear of all bank charges, exchange rate variations, and any other deductions. We are pleased to accept the following methods of payment:
Credit/Debit Card: Visa, Access, MasterCard, Diners or AMEX, Switch, Delta.
Direct Bank Transfer: by request
Payments made by bank transfer must reach our account net of all bank charges. Please ask your bank to detail your booking reference number and name and clearly on the transfer. A copy of the transfer should then be sent or faxed to us.
Use of properties – It is forbidden to use our properties for parties or gatherings where occupants of neighbouring properties might be disturbed. If, on arrival, it is felt you are intending to use the properties for such an event you may be refused entrance. If it is discovered that you are holding such an event after arrival you will be required to leave immediately. In such circumstances, We are not obliged to provide or locate alternative accommodation. The proportion of refund is at Our discretion.
Facilities and Services – All properties are fully furnished to a high standard and include a kitchen fully equipped with appliances, cutlery, crockery, and kitchen utensils. Water is provided on arrival but all further supplies should be provided by You. A Broadband Internet connection is provided at all locations. There is no charge for normal use, as described by our Fair Usage Policy, of internet usage. If a loss of connection occurs We will endeavour to get reconnected as quickly as possible but We cannot be held liable for any losses resulting from the loss of connection. Unless otherwise specified, the prices quoted for all serviced properties include utilities and taxes. All linen and towels are included and changed at your request. Any extra charges are at the management’s discretion
Fair Usage Policy – Fair broadband usage is described as unlimited download per day our base speed is up to 8MB. This is sufficient for all normal activities, e.g. web browsing and emailing, but may be exceeded and slowed down if there is a significant amount of activities such as video streaming. Please note: any illegal internet activity, e.g. peer-to-peer file sharing, will result in the internet access being closed down for the duration of your stay.
Cancellation by You – All notification of cancellation must be made in writing by email to Us. You are responsible for ensuring the notification has been received. When notification is received more than 30 days prior to the first date cancelled, all payments received from the client are refunded. When notification is received 30 days or less prior to the first date cancelled, the 30% deposit is forfeit. We strongly recommend that all clients obtain appropriate travel and personal insurance cover to cover these charges in the event of a cancellation
Alteration by You – If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request, however we cannot guarantee that we will be able to do so and we accept no liability for any loss, damage or additional expense that may be incurred in that circumstance. Delayed arrivals and early departures will be treated as cancellation, even if additional nights are added to the end or beginning of the stay, and so will be subject to the cancellation charge if the change is made 30 days or less prior to the first date changed.
Cancellation by Us – In exceptional circumstances we may find it necessary to cancel your booking and if so, we shall make all reasonable efforts to offer a suitable alternative. If this is not acceptable, and assuming the cancellation is not as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions, we will refund any sum you have paid to us which shall constitute full and final settlement of any liability we may have to you as a result of such cancellation. This does not affect your statutory rights. More specifically, nothing in these conditions shall restrict our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.
Alteration by Us – While every effort is made to adhere to the property location, property number and price stated in a booking, We reserve the right to vary the location and property number of the property at any time until check-in and vary the total price at any time before receiving the final payment from the client. Any variation will be communicated to the client in writing by email. On receiving notification, the client has forty-eight hours to communicate non-acceptance of the variation described. If no such communication is received, the client is assumed to have accepted the variation. If communication of non-acceptance is received within forty-eight hours, all paid funds will be returned to the client without any deduction.
Number of Occupants – You are responsible for ensuring that the property is not occupied by more people than is stated on your Booking Confirmation email, which is set to the number of beds in the property. We reserve the right to refuse admittance to the property if we feel this condition is likely to be breached. In this case no paid funds will be returned. The property cannot be re-let/sublet to any other group/party without the written approval of Us.
Check-in and Check-out – The rules for check-in and check-out are set by Us. All properties are usually available for occupation after 15:00 on the Day of arrival. Check-ins are handled by staff who will do a meet and greet at the property. Arrangements can be made for check-in after hours, subject to prior arrangement fees apply. All properties must be vacated by 11:00 on the day of departure and all keys must be left in the property bar one which must be posted in the letterbox in the foyer (apartments) or through the letterbox (houses) after the door has been locked. Arrangements can be made for a later checkout but this is subject to prior arrangement fees apply. If there is any delay in vacating the property beyond the agreed time a full day’s rental is charged to You.
All check-in’s or check-out’s are subject to availability.
| Surcharges for check-in before 15:00 or after 18:00 | |
| Check in between 18:00 and 19:00 | Surcharge of £20 |
| Check in between 19:00 and 23:00 | Surcharge of £40 |
| Check in between 23:00 and 07:00 | Surcharge of £60 |
| Check in between 07:00 and 14:00 | Surcharge of £20 |
Should you wish to request a late check-out this is subject to availability and the surcharge of £40 will cover the occupancy period until 14:30, should you wish to extend this we can be extended by contacting our office.
Damage to Property – You are responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period.
Except in the case of normal wear and tear the hirer will be responsible for making good any damage to the property or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the property or their guests. Such damage must be reported, without delay, to our local representatives. The cost of the repair or replacement must be agreed with, and paid to, Us. You are responsible for ensuring that no person staying or visiting the property during your stay will suffer anything to be done which would endanger the policy of our insurers in respect of the property and its contents which might make the same void or voidable. We reserve the right to charge there security deposit to make good any damage which may have been made.
Termination by Us – We have the right to terminate a booking at any time on the grounds of abuse to staff or other guests, mistreatment of the property or criminal activity on the part of those occupying the property or their guests.
Injury or Loss – We cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Neither We, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.
Rights of Access – Our representatives and subcontractors have the right of access to the property at any time, with due regard to the convenience of You, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.
Pets – Regrettably no pets of any kind are permitted under any circumstances. You are liable for any infringement of this rule by Your occupiers.
Information – All information supplied by Us, is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but We are not liable for any variation however caused.
Complaints – Any complaints about the property, its contents, or Our staff must be made in writing immediately to Us at complaints@my-places.co.uk. We will take all reasonable steps to settle the problem. We shall not have any liability for any complaint submitted after the completion of the rental period.
Litigation – In the event of any litigation arising from the booking of accommodation with Us, the Courts in England shall have sole jurisdiction on such arising matters and English law prevalent at the time shall be applied at the times.
Force Majeure – We will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.
Insurance – The property hire cost does not include any personal insurance cover of any kind. It is recommended that insurance be taken out against cancellation. It is further strongly advised that personal accident and medical insurance is also taken out.
Smoking – We operate a NO SMOKING POLICY. Smoking is not permitted in the properties or in the internal communal areas of the apartment blocks. Smoking is only allowed outside of the properties. We take smoking seriously as it can affect our future guests. As such any breach will be dealt with severely and with a charge of up to £150.00 + materials to clean an apartment and up to £250 + materials per town house.
Security of Tenure – As the properties are used as serviced holiday accommodation they are exempt from security of tenure under the Rent Act
Privacy and Data Protection – We take your privacy and confidentiality seriously. We collect: (a) information necessary for us to process your booking; and (b) information derived from “cookies”. We use cookies to monitor site usage and related information. We will try to keep your data up-to-date and accurate but we provide no warranty or guarantee and bear no liability to you in the event that any data transmission over the internet is not completely accurate or secure. We use your information to help us improve our website and our service, to personalise the types of information you receive from us, as well as for internal statistical, marketing and administrative reasons. We do not share this information with outside parties except to the extent necessary to process your booking, By using this website, and supplying us with your information, you consent to use by us of your information as described above.
Vouchers and promotions – click here for full terms and conditions on vouchers.
Confirming receipt of your Booking Confirmation email acknowledges your acceptance of these terms and conditions. Payment of the Full or Initial charge also indicates acceptance of these terms and conditions.